SimplicITy™

SimplicITy™

SimplicITy™ is Advanced Legal’s suite of managed services designed to proactively improve performance and uptime while reducing expenses and security risks. Whether you want to outsource all or a portion of your IT management, Advanced Legal will create a customized solution for you and partner with your professionals to design a managed services package to meet your specific needs. We take the anxiety out of technology and give you peace of mind. Whether you are looking to outsource your managed services or augment your existing inhouse IT support, SimplicITy™ Managed Services is right for you.

Access to Experts

Advanced Legal will provide you the benefit of our expertise and wealth of experience working with a variety of law firms. We will advise you on the latest IT trends in the legal industry and help streamline your processes based on what is effective.

Lower Cost

Having an MSP services model saves you cost that you would otherwise incur when hiring and training new IT staff. Bringing someone on your payroll involves salary and benefits expenses which can be avoided when bringing on an MSP.

Free up Resources

Hire a team of experts to take care of security patching, software updates and backups and enable your team to focus on the day-to-day business tasks and operations without dropping the ball on maintenance and crucial security updates.

Proactive Approach

Advanced Legal’s enterprise level endpoint protection, detection and response software provide peace of mind that our team of experts is monitoring your systems and identifying issues before they cause downtime.

The Solution

Advanced Legal assists law firms in improving their technology management by streamlining processes, establishing best practices, and adding enhanced security to protect critical firm information. Our managed IT services provide proactive maintenance of your systems and network that keep your workstations, servers and users working efficiently by minimizing downtime. As legal technology experts, our support team understands the day-to-day operations and challenges of a law firm and offers premium support to legal professionals. Our packages are customizable based on your unique firm needs.

The network layer consists of all the equipment and services that provide access to your data. We monitor and maintain this gateway to your firm, and we guard its security and access.

  • 24/7/365 monitoring services: Switches, Routers, Wireless Access Points & Firewalls
  • Firmware and security updates
  • Event log maintenance
  • Backup of configuration files
  • Unlimited remote support

Optional Services

  • ISP evaluation and procurement
  • Web content filtering

The server layer consists of all physical and virtual servers in the environment. We safeguard servers with endpoint detection and response software that delivers the defenses you need to prevent, detect and undo known and unknown threats. Server health is proactively maintained and monitored 24/7/365 for availability of diskspace, utilization optimization, services, and processes.

  • 24/7/365 monitoring of servers
  • Microsoft SQL server administration
  • Network backup administration with daily verification snapshots
  • Updates and security patch management
  • Print queue management
  • Active Directory administration
  • Storage and disk space management
  • User account administration
  • User remote access management
  • Network file sharing administration
  • Endpoint protection, detection and response software (EDR)
  • SOC as a Service- breach detection and monitoring software
  • Asset and support contract management
  • Event log maintenance
  • Unlimited remote support

The workstation management package covers the physical machine of each user. Business device performance is remotely managed through monitoring agents allowing us to optimize and ensure your organization operates with maximum efficiency. We will keep your workstations updated with the latest security and critical operating system patches as well as endpoint detection and response software. Workstations can be remotely accessed, without the user being present, if issues are identified.

  • 24/7/365 monitoring of workstations
  • Asset and license management
  • Updates and security patch management
  • Endpoint protection, detection and response software (EDR)
  • Vendor software updates and support
  • Unlimited remote support

Optional Services

  • SaaS backup for Microsoft 365 mailboxes
  • Mimecast email security software
  • Dark web Monitoring
  • SOC as a Service- breach detection and monitoring software

The user support package provides your users access to our Helpdesk support team anytime to address any issues related to software or hardware. Users have the option to call our 24/7/365 support line or email our helpdesk for assistance. Our highly trained legal applications specialist will work with each user to answer questions, resolve issues or provide necessary training. When remote support isn’t enough our team can be available for on-site visits to assess problems and make repairs. We’ll also provide access to education with our applications trainer as well as access to our Learning Management System for on demand learning that we have recorded for the firm.

  • 24/7/365 monitoring of workstations
  • Unlimited remote support
  • User remote access
  • Password and security management
  • Microsoft Office Suite
  • Adobe Acrobat
  • Email filtering Administration
  • Learning Management (LMS) Access

Ask us about your legal specific software!

A dedicated strategic IT CIO will provide an annual consultation with a wholistic vision of your IT technology. Based on your current state of technology, goals are set and then a strategy and budget are formulated to meet those goals

  • Annual technology strategic planning
  • Annual project and technology budgeting
  • Quarterly status update meetings
  • Monthly service statistics and reporting
  • Participation in your technology management meetings
  • Administrative access to our Learning Management System (LMS)

The cyber threat landscape is always changing, therefore protecting your data and systems from threat actors is an ongoing daily process of management, maintenance and continuous improvement. We provide a layered security approach to protect you from all angles.

  • Intrusion prevention
  • Zero trust architecture
  • Breach detection
  • Anti-virus & anti-malware
  • Security patch management
  • Multifactor authentication software

Response Times

Issue

Priority

Response Time
Service not available (all users and functions) 1 Within 30 business minutes
Significant degradation of service (large number of users or business critical functions affected) 2 Within 2 business hours
Limited degradation of service (limited number of users or functions affected)  3 Within 4 business hours
Small service degradation (business process can continue) 4 Within 8 business hours

The Process