Training and Support

When new technology is introduced your attorneys and staff are going to be looking for direction. Advanced legal provides customized training services to maximize the value of your technology investment and minimize the impact of change on end users.

Advanced Legal has developed specialized training on a variety of software applications including iManage Work 10, ProLaw Front and Back Office as well as legal specific training on Microsoft Office products like Word, Excel and PowerPoint. We also offer Cybersecurity training for your users to keep up to date on the latest phishing and cybercriminal trends. After any software upgrade or new implementation, a structured training program with clearly identified goals and communication can make the difference with user adoption.

Advanced Legal offers remote or on-site training in the following areas:

  • ProLaw Front/Back Office for End Users
  • ProLaw Back Office for Administrators
  • iManage Work 10
  • Microsoft Office Suite Beginner to Advanced
  • Adobe Acrobat
  • Cybersecurity for Users

Learning Management

As adults we all know that training is not a one and done event for even the brightest of our team members. Continuing education and the ability to train new users as they come on board are critical to the success of your business. Talk to us about having access to a Learning Management System (LMS) to support your continuing education goals.

User Support and Helpdesk Services

Advanced Legal provides support packages that are customizable to meet your needs. Many firms operate with a limited or no internal IT staff. Consider that our team can be an extension of yours to add specific application expertise as with our iManage or ProLaw Helpdesk package. Our support team is available for remote or on site service depending upon the support issue. All end users have access to our team through a support helpdesk/ticketing system, phone or email support. Reach out to us to determine which support package is the best fit for your law firm.

  • Workstation User support
  • Management Support
  • iManage Helpdesk/User Support

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