FileSite folder views in Outlook displaying incorrect column headers

Wednesday, September 28th, 2011 | iManage/ FileSite, Microsoft Office 2010, Technical | Mike Smith

Occasionally the views applied to various FileSite document folders become corrupt and display the incorrect information for that type of document.  An example would be email-style headers such as To, From, Sent, Received being the column headers for a folder that contains letters.  This will limit what you are able to see.

Step 1 :  Ensure you are in the FileSite Default View

Step 2 :  If the view is correct, but the columns are still incorrect, you need to reset the NRT*** views in Outlook.  To do this ensure outlook is closed, and delete the following files NRTEmailView.vdm, NRTView.vdm, and NRTWorklistView.vdm.  These files live in two locations:  “C:\Program Files\Interwoven\WorkSite\iOutlook” and “C:\Users\[user name]\AppData\Roaming\iOutlook”.

Note: these files must be deleted from both locations with Outlook closed.  This will also lose any broad customizations you have done to the view to apply to ALL folders with that view such as adding/deleting columns, changing size, or changing order of the columns.

Step 3 :  Check document folder to ensure view has returned.  If it hasn’t, ensure the folder is set to the correct view, normally “NRT Default”


Expanding this beyond FileSite?

The VDM files are where Outlook stores its view settings.  If someone customizes one and other users want it, its possible to distribute these files.  Make sure you overwrite all of the proper VDM files, as they live in various places.  You can also make these read-only to prevent edits.

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