Autotask Non standard Ticket Priorities

Friday, August 24th, 2012 | News & Events | Jenny Hanks

Non-Standard Ticket Priorities

As a company that works with Autotask every single day, it is imperative that every aspect works effectively and efficiently in order to ensure that we can monitor our company projects.  Therefore, while working with Autotask today, I identified that some of our ticket priorities were non standard.  As a result, the ticket priorities have been adjusted as follows:

  • 911 is now Critical
  • Normal is now Medium


In addition to this, here is a complete overview of each ticket category for all of our Managed Services Clients.

Critical: Ticket needs to be addressed immediately.

High: Ticket is a very high priority.

Medium: Ticket is a medium priority.

Low: Ticket is a low priority.

On Hold: Ticket is waiting for something to occur for an indefinite period of time.


In summation, there shouldn’t be any adverse impact as everything in Autotask adjusts automatically.

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