User Support

Experienced and effective help desk support is a necessity in law firms of all sizes, and often those demands are placed squarely on the shoulders of over-taxed IT professionals. Often support requests come at inconvenient times and interrupt other important projects. Suppose you could outsource your help desk services to a group that was dedicated to standing by with the expertise and patience to help your users.

Here are three significant reasons for most law firms to consider outsourcing help desk services:

  • Building and maintaining a talented, customer-oriented, and effective help desk requires a significant investment in human resources.
  • Without a dedicated support team, existing IT resources are pulled away from and lose focus on primary projects.
  • When help desk requests peak during or after major software/hardware changes IT staff may not be able to efficiently handle increased volume.

Advanced Legal offers a viable and measurable alternative. Your users have unlimited access to support for software/ application issues ensuring minimal downtime and maximum efficiency for your team. Your users will have access to our helpdesk portal to enter problems/issues they are experiencing, or they can call the support line for immediate assistance. Our highly trained helpdesk engineers will work with them to resolve their issues/questions.

Additional services are available for case/document management systems, printer management, mobile device management, digital dictation hardware/software management, as well as accounting software.

Services include:

  • Unlimited remote support
  • Unlimited phone support
  • ALERT Helpdesk Client portals

Software applications we support include:

  • Microsoft Office Suite
  • Adobe Acrobat
  • Document Management Systems
  • Case Management Systems
  • Accounting Systems
  • Anti-Virus Software
  • And much more

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