Posts Tagged ‘Outlook’

FileSite 9 Update 4 and Outlook 2010 error: “Outlook cannot display this view”

Tuesday, June 17th, 2014

When using FileSite 9 Update 4 with Outlook 2010 (up to date as of this post) it is possible to have view corruption on various FileSite folders.   When the error occurs, it will corrupt the ribbon (so you cannot even change the view) and remove various tabs.  You may or may not be able to click into another folder, but if you can you will be presented with the normal view.  Occasionally this may exhibit odd behavior such as displaying the FileSite “reading pane” as part of the ToDo bar, and not the Outlook window.

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Posted in iManage/ FileSite | No Comments »

Default Time Entry Narratives When Using Send and Save Function in Outlook.

Monday, December 30th, 2013

When using ProLaw XII with the Outlook add-ins installed, you have the option to  add time entries to various functions in Outlook.  This can be done while profiling a document to Prolaw.  Once you enter the matter information, the time entry button is enabled.  Depending on your configuration and version, occasionally the time entry narrative will pre-populate with the notes from the document you are trying to profile.  This can be information such as email addresses or file names, and is not always wanted.

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Posted in Microsoft Office 2010, ProLaw Case Management | No Comments »

How to change Exchange integration options without Outlook Installed in ProLaw

Tuesday, June 4th, 2013

Normally, even if you have the correct permissions, you cannot change the Exchange integration options in ProLaw unless Outlook is installed on your computer.  It is possible to adjust the registry to allow you to change these permissions without Installing Outlook.

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Posted in Microsoft Exchange, ProLaw Case Management | No Comments »

Outlook OSTs reaching max with SBS 2011?

Thursday, February 7th, 2013

We had a recent issue at a client where users were not getting their mail unless they closed Outlook and reopened it.  Upon searching, we found that some users were reaching the default limit of 50gb for their OST files.  This was strange since they had mailboxes that were well under 10gb.  Upon further inspection the only item that stuck out was the other connected accounts that you could not close, and were not listed on the accounts settings.

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Posted in Microsoft Exchange, Microsoft Office 2010 | No Comments »

Email Best Practices

Thursday, November 15th, 2012

USE THE BUILT-IN HELP
The most under-utilized feature of most software is their built-in Help function.  In the old days, you needed to be an engineer to even understand what the author was writing, but as technical writing has improved, the Help function is more user-friendly than ever.
If you want to know how a feature works or what a button does, when you hover over it in Outlook 2010 you will see a dialog that says “Press F1 for more Help.”  Pressing this will launch the generic Outlook Help where you can view getting started guide or simply search on the function you need more information on.
Typically searching the Outlook Help will be faster than asking someone else or searching on the internet for an answer.  It will also show you how to accomplish your task or find the buttons you are looking for with screenshots.

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Posted in Microsoft Office 2010, Outlook 2010 | No Comments »

Tips for using the Outlook View with ProLaw 12 SP1

Tuesday, September 25th, 2012

If you are running the latest version of ProLaw 12 with SP1, your users have the ability to file emails and view case information directly in Outlook.  This post will not go into detail on how to install or configure, but point out some issues that could arise during the rollout of the Outlook View.

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Posted in ProLaw Case Management, Technical | No Comments »

Outlook Windows Security “Insert a smart card” pop-up

Thursday, April 26th, 2012

Recently several users reported a Windows Security pop-up in Outlook 2010 prompting to “Insert a smart card.” 

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FileSite folder views in Outlook displaying incorrect column headers

Wednesday, September 28th, 2011

Occasionally the views applied to various FileSite document folders become corrupt and display the incorrect information for that type of document.  An example would be email-style headers such as To, From, Sent, Received being the column headers for a folder that contains letters.  This will limit what you are able to see.

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Posted in iManage/ FileSite, Microsoft Office 2010, Technical | No Comments »

ProLaw v.XII Now Available

Monday, May 2nd, 2011

ProLaw XII is built entirely on Microsoft . NET platform to help law firms and corporate legal departments manage, work and run smarter.  Some features of v. XII that are of note:

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Posted in News & Events, ProLaw Case Management | No Comments »

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