Verifying the WorkSite IDOL index database for missing or corrupt documents

Thursday, September 1st, 2011 | iManage/ FileSite, Microsoft Office 2010, Technical | Mike Smith

If you are receiving search results that appear to not have documents you are sure should be there, moved your indexer to another server, or the Worksite DiffTool is not resolving missing document issues, this may assist support in tracking down your problem.Ā  To run a check on the database, new indexing and full-text searching will be paused, but explicit SQL searches such as doc number, author, client, etc will still work.

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Scheduled ProLaw Agent Tasks Not Running

Thursday, September 1st, 2011 | ProLaw Case Management | Cathy Spears

The ProLaw Agent allows you to schedule and run tasks such as refresh full text index, script execution, and run transaction reports. It is especially useful for resource intensive tasks that should take place in non-peak hours. Once configured, the process generally runs very smoothly.

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Having inconsistent issues with a ProLaw User?

Thursday, September 1st, 2011 | ProLaw Case Management, Technical | Mike Smith

Occasionally a user’s ProLaw will behave inconsistently.Ā Ā Inconsistent can mean anything from option buttons not showing up, view settings being corrupted or not staying with the users’ customization, or in a recent case for a back office user, she was unable to see the balance of the firm’s accounts.Ā  The box was there, but it was empty, not even showing “$0.0″ or an error, it was simply blank.

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Access Dell OpenManage Server Administrator Console without Password

Tuesday, August 30th, 2011 | Technical | Cathy Spears

As a Dell partner, we at Advanced Legal Systems manage quite a few Dell servers and other Dell hardware.Ā  Dell OpenManage Server Administrator (OMSA) is a very useful tool for troubleshooting hardware issues, configuring RAID, managing the embedded system management (ESM) log, for proactive system monitoring and much more.Ā 

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Have you ever received ProLaw Event reminders from past events?

Monday, June 27th, 2011 | Microsoft Exchange, Microsoft Office 2010, ProLaw Case Management | Mike Smith

If you have ProLaw integrated with your Exchange server, you may have had event reminders emailed to you for past events.Ā  This can be triggered through many different events, the most common being a new smart phone device syncing with a calendar.Ā  This changes the “fingerprint” on the ProLaw event, and if Bi-Directional events are turned on, ProLaw thinks its new and emails all the people associated with that event!

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Installing fonts on Windows 7/2008 with a login script

Monday, June 27th, 2011 | Uncategorized | Mike Smith

It is possible using a simple VBS script to install fonts via a logon script on Windows 7 or Server 2008 operating systems.

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FileSite: Emails on your Document Worklist

Wednesday, May 11th, 2011 | iManage/ FileSite, Microsoft Office 2010, Technical | Mike Smith

While using FileSite and the Email Management Toolbar, some users find it helpful to have the emails that they file show up in the document worklist.Ā  This guide will explain how to enable the filed emails to be listed.Ā  The pre-requisites are Outlook 2007/2010 with EMM (Email Management Module)Ā and FileSite installed, a FileSite Server with the Communication Server running and properly configured.

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Is your Exchange Server Healthly?

Monday, May 9th, 2011 | Microsoft Exchange | David Schomburg

Many Exchange Servers areĀ  turned on and ignored.Ā When theyĀ go down, you find out that the outage could have been prevented with justĀ a little bit of maintenance. There is a certain levelĀ of maintenanceĀ that should be done on a daily, weekly & monthly basis. Below are links to the Exchange 2003, 2007 & 2010 operations check lists I recently located on the Microsoft support site.

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Rebuilding ProLaw’s Public Contacts

Monday, May 9th, 2011 | Microsoft Office 2010, ProLaw Case Management, Technical | Mike Smith

Rebuilding ProLaw’s Public Contacts

This article will detail how to rebuild the public contacts that are created from the Exchange Agent using Exchange 2003.Ā  You will need administrative access to the Exchange Server, and have an exchange account that has the ability to delete items from the public contacts.

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iRedline 7 Integrates with ProLaw Case Management

Tuesday, May 3rd, 2011 | iManage/ FileSite, News & Events, ProLaw Case Management | Jenny Hanks

Esquire Innovations has just announced iRedline 7 integrates with ProLaw Case Management software.Ā  iRedline is document comparison software and an industry leading comparison tool that is cost effective for small to large size law firms.Ā  iRedline is also compatible with Microsoft Office versions 2007 and higher, PDF files,Ā Interwoven/ FileSite Document Management software, OpenText and Worldox.

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