Friday, November 16th, 2012 | ProLaw Case Management | Mike Smith
When setting up a new or existing user in ProLaw there are individual settings that are user specific that will make ProLaw much easier to use.
If you are running ProLaw 11.x and Office 2010, you may occasionally experience this bug.¬† There may be an error in ProLaw along the lines of “unable to accept the drop” in the Events window.¬† This only happens with documents from the Events window, they work correctly when opened from the events tab in Matters.
USE THE BUILT-IN HELP
The most under-utilized feature of most software is their built-in Help function.¬† In the old days, you needed to be an engineer to even understand what the author was writing, but as technical writing has improved, the Help function is more user-friendly than ever.
If you want to know how a feature works or what a button does, when you hover over it in Outlook 2010 you will see a dialog that says ‚ÄúPress F1 for more Help.‚ÄĚ¬† Pressing this will launch the generic Outlook Help where you can view getting started guide or simply search on the function you need more information on.
Typically searching the Outlook Help will be faster than asking someone else or searching on the internet for an answer.¬† It will also show you how to accomplish your task or find the buttons you are looking for with screenshots.
Thursday, November 15th, 2012 | ProLaw Case Management | Mike Smith
Occasionally when testing statement formats, running pre-bills, or printing statements you may find that you have duplicate entries on your bill.¬† This is most commonly due to the fact that two people have the “Print Prebills and Statements” window open.
1. ¬†Remove any spyware, malware, adware, trojan horses, & viruses. ¬†These are all unwanted programs that can slow or stop your computer.¬† It is much better and easier to prevent these programs than it is to remove them, in severe cases the easiest, fastest, and sometimes only way to remove these programs is to reinstall the OS from scratch.¬†¬†One way to guard against viruses, spyware, and other evil software is to use Microsoft Security Essentials. ¬†It provides real-time protection for your home or small business PCs. ¬†Microsoft Security Essentials is free and is designed to be simple to install and easy to use. It runs quietly and efficiently in the background so you don’t have to worry about interruptions or making updates. ¬†For medium to larger businesses some good programs for this are Symantec Endpoint Protection, Kaspersky Lab: Antivirus software, McAfee, and others.
If you are running the latest version of ProLaw 12 with SP1, your users have the ability to file emails and view case information directly in Outlook.¬† This post will not go into detail on how to install or configure, but point out some issues that could arise during the rollout of the Outlook View.
If you are about to open a support ticket or are having issues with ProLaw XII it’s possible to enable extended logging to help troubleshoot the issue.¬† In order to make this useful, you would need to turn on logging, then attempt to reproduce the error.
Friday, August 24th, 2012 | News & Events | Jenny Hanks
Advanced Legal Systems is proud to be a Gold Sponsor at the ILTA 2012 Educational Conference ac/dc in Washington DC next week, August 27-31st!¬† Come visit us at Booth #1023 to see our latest version of BIPro and discuss your technology goals for the next year¬†to see how we can add value to your legal department/team.¬† Click on the program guide to see a list of educational sessions and speakers.¬† ILTA 2012 Program Guide.¬† See you in Washington DC!