If you have a statement for a client that has been paid, and the check has been cashed, you are unable to unbill this in ProLaw.¬†¬† If you need to either adjust the bill, or rebill the value, there is an easy way to modify the payment so you can unbill, and then rebill the values.
Wednesday, April 10th, 2013 | ProLaw Case Management | Mike Smith
If you are finding that various documents are not appearing in full text searching, here is something to check:
Pre-Requisites & Assumptions
In order for the ability to schedule reports from ProLaw, there is some setup that needs to be put in place, or verified if it is already running:
After more than a year¬†of preparation,¬†as of March 1st, Advanced Legal Systems, Inc. is proud to announce¬†that we are now¬†Product Partners for ProLaw.¬† Our Business Intelligence product BI Pro, Business Intelligence Professional, will now be part of the ProLaw sales team “toolbox” to sell and promote to new and existing ProLaw clients. We are very excited for this opportunity and the recognition that comes with the deepest level of partnership¬†that ProLaw has to offer.
We recently had an issue were we were importing data from Excel sheets into a staging table in SQL, then importing that data into ProLaw.¬† Some of the fields in excel were getting truncated and causing issues on the imports.
We had a recent issue at a client where users were not getting their mail unless they closed Outlook and reopened it.¬† Upon searching, we found that some users were reaching the default limit of 50gb for their OST files.¬† This was strange since they had mailboxes that were well under 10gb.¬† Upon further inspection the only item that stuck out was the other connected accounts that you could not close, and were not listed on the accounts settings.
Tuesday, November 27th, 2012 | ProLaw Case Management | Mike Smith
If you are using ProLaw, you will undoubtedly be taking advantage of the document generation that comes with it.¬† Creating various document types and templates is very time consuming, so it is important to backup your work!
Friday, November 16th, 2012 | ProLaw Case Management | Mike Smith
When setting up a new or existing user in ProLaw there are individual settings that are user specific that will make ProLaw much easier to use.
If you are running ProLaw 11.x and Office 2010, you may occasionally experience this bug.¬† There may be an error in ProLaw along the lines of “unable to accept the drop” in the Events window.¬† This only happens with documents from the Events window, they work correctly when opened from the events tab in Matters.
USE THE BUILT-IN HELP
The most under-utilized feature of most software is their built-in Help function.¬† In the old days, you needed to be an engineer to even understand what the author was writing, but as technical writing has improved, the Help function is more user-friendly than ever.
If you want to know how a feature works or what a button does, when you hover over it in Outlook 2010 you will see a dialog that says ‚ÄúPress F1 for more Help.‚ÄĚ¬† Pressing this will launch the generic Outlook Help where you can view getting started guide or simply search on the function you need more information on.
Typically searching the Outlook Help will be faster than asking someone else or searching on the internet for an answer.¬† It will also show you how to accomplish your task or find the buttons you are looking for with screenshots.