FileSite 9 Update 4 and Outlook 2010 error: “Outlook cannot display this view”

Tuesday, June 17th, 2014 | iManage/ FileSite | Mike Smith

When using FileSite 9 Update 4 with Outlook 2010 (up to date as of this post) it is possible to have view corruption on various FileSite folders.   When the error occurs, it will corrupt the ribbon (so you cannot even change the view) and remove various tabs.  You may or may not be able to click into another folder, but if you can you will be presented with the normal view.  Occasionally this may exhibit odd behavior such as displaying the FileSite “reading pane” as part of the ToDo bar, and not the Outlook window.

The issue is caused by applying the “Conversation View” in Outlook to ALL FOLDERS.   Removing this will immediately resolve the issues for the user.

Reformatting computer, rebuilding profile, resetting customizations, etc will not resolve the issue.  Autonomy is aware of the issue and is working on a fix for the next release.

 

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