Archive for the ‘Technical’ Category

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FileSite folder views in Outlook displaying incorrect column headers

Wednesday, September 28th, 2011

Occasionally the views applied to various FileSite document folders become corrupt and display the incorrect information for that type of document.  An example would be email-style headers such as To, From, Sent, Received being the column headers for a folder that contains letters.  This will limit what you are able to see.

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Posted in iManage/ FileSite, Microsoft Office 2010, Technical | No Comments »

Verifying the WorkSite IDOL index database for missing or corrupt documents

Thursday, September 1st, 2011

If you are receiving search results that appear to not have documents you are sure should be there, moved your indexer to another server, or the Worksite DiffTool is not resolving missing document issues, this may assist support in tracking down your problem.  To run a check on the database, new indexing and full-text searching will be paused, but explicit SQL searches such as doc number, author, client, etc will still work.

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Having inconsistent issues with a ProLaw User?

Thursday, September 1st, 2011

Occasionally a user’s ProLaw will behave inconsistently.  Inconsistent can mean anything from option buttons not showing up, view settings being corrupted or not staying with the users’ customization, or in a recent case for a back office user, she was unable to see the balance of the firm’s accounts.  The box was there, but it was empty, not even showing “$0.0″ or an error, it was simply blank.

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Posted in ProLaw Case Management, Technical | No Comments »

Access Dell OpenManage Server Administrator Console without Password

Tuesday, August 30th, 2011

As a Dell partner, we at Advanced Legal Systems manage quite a few Dell servers and other Dell hardware.  Dell OpenManage Server Administrator (OMSA) is a very useful tool for troubleshooting hardware issues, configuring RAID, managing the embedded system management (ESM) log, for proactive system monitoring and much more. 

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FileSite: Emails on your Document Worklist

Wednesday, May 11th, 2011

While using FileSite and the Email Management Toolbar, some users find it helpful to have the emails that they file show up in the document worklist.  This guide will explain how to enable the filed emails to be listed.  The pre-requisites are Outlook 2007/2010 with EMM (Email Management Module) and FileSite installed, a FileSite Server with the Communication Server running and properly configured.

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Rebuilding ProLaw’s Public Contacts

Monday, May 9th, 2011

Rebuilding ProLaw’s Public Contacts

This article will detail how to rebuild the public contacts that are created from the Exchange Agent using Exchange 2003.  You will need administrative access to the Exchange Server, and have an exchange account that has the ability to delete items from the public contacts.

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Posted in Microsoft Office 2010, ProLaw Case Management, Technical | No Comments »

Disabling the hidden “Thumbs.db” files

Monday, April 25th, 2011

 Many times when working on your local computer’s drives, or through mapped network drives, you will encounter this hidden system file (if hidden and system files are turned on).   A frequent error involves creating a folder on a mapped network drive, copying files to that folder such as PDFs, and trying to rename that folder.  This happens under a few different setups, but primarily when the user’s workstation is either Vista or Windows 7.  You will eventually be able to rename the folder, or delete it, but only after the system stops using the file. There are many different ways to handle and block the creation of these system files.
To block the thumbs.db on your LOCAL computer:

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Advantages of Remote Monitoring

Wednesday, April 13th, 2011

“Is there something wrong with the server?” If you haven’t heard this before, it’s only a matter of time. For those of you who have, you know it’s a frustrating inconvenience to your organizations productivity.

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Dis-jointed Network.

Monday, March 7th, 2011

I ran into this while trying to fix a wireless connection at a Clients house last week. Here is the setup:
Juniper Firewall acting as router from internet via Static IP from Qwest.
Juniper Firewall is also a DHCP server for the internal network. It is handing out 192.168.1.X/24 with a gateway address of
UsRobotics G-max wireless router and firewall connected to the Juniper Firewall.
This device is getting Wan IP address from the Juniper Firewall via DHCP This device is also configured to hand out DHCP of 192.168.1.X/24 with a gateway address of
This was causing a disjointed network error. The wireless would connect but it was limited access. If you plugged a Cat5 cable into the Gmax router you would get the same error.
After doing some research I found that this should have never worked.
I left the IP address and DHCP on the Juniper firewall alone. I changed the IP address on the Gmax Router to hand out DHCP of 10.0.0.X/24. This gives the wireless computers IP addresses of 10.0.0.x/24 with a gateway of The Gmax now gets a DHCP address from the Juniper firewall on the 192.168.1.X network with a gateway of

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Filesite bug with Acrobat 8 and higher

Tuesday, February 15th, 2011

There is a known bug with Autonomy FileSite and Adobe Acrobat versions 8 or higher.  The bug is isolated to saving documents to a workspace via the Acrobat toolbar.  If this “Save to Worksite” button is used, it will cause a crash of Adobe.  To avoid this there are multiple options such as dragging the file to its respective workspace, or using the “Save to WorkSite” from the file menu.

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Posted in iManage/ FileSite, Technical | No Comments »

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