Archive for the ‘Technical’ Category

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Enable Extended Logging in ProLaw XII for troubleshooting

Tuesday, September 25th, 2012

If you are about to open a support ticket or are having issues with ProLaw XII it’s possible to enable extended logging to help troubleshoot the issue.  In order to make this useful, you would need to turn on logging, then attempt to reproduce the error.

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Network Priorities

Friday, August 24th, 2012

Most attorneys at law firms use laptops as they are working from various locations.  They typically will be connected via wifi when working out of hotels, airports, or client offices as it is the most convenient.  The potential problem with this is when they are back in the office, typically on a docking station, working locally.  When a computer has both a lan (wired) and a wifi (wireless) connection, it must choose which one to use.  This especially becomes an issue when both are the same network (meaning both are the office network and the office wifi).  The computer has two potential paths to a server and it has to have a way to decide which ones to use.  By default it will always choose the wifi.

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VBA and Word: Searching for strings with non-alpha characters

Thursday, July 26th, 2012

I ran across an issue with a client regarding VBA code.  Client was searching for “Email:  user@firm.com” and replacing it with a different email address.  The code would not always find the whole string, or only replace some of the items.  In reviewing the code, the ultimate solution was simple to deploy.

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Posted in Microsoft Office 2010, Technical | No Comments »

Outlook Not Showing Attachments, but OWA Is Showing Attachments

Thursday, April 19th, 2012

Environment:
Microsoft Exchange 2010 standard
Outlook 2007

Issue:

User receives an email with attached files, but files aren’t showing in Outlook (2007). User notices that the attachments are visible on their iPhone and also in OWA. The email in Outlook (2007) shows the size to be with attachments.

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Posted in Microsoft Exchange, Technical | No Comments »

How to Fix a Poorly Planned RAID

Friday, March 30th, 2012

 

Using Symantec System Restore (SSR) formerly Backup Exec System Restore (BESR) to fix a poorly configured raid setup

The Problem:

Original server configuration was with 5 (73GB) hard drives into 2 raids (hardware):

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Posted in Backup and Restore Solutions, Technical | No Comments »

Autonomy IDOL Indexer does not index zipped file names by default

Thursday, December 15th, 2011

If you file a zipped archive, the name of the zip file as well as the zipped file’s contents are indexed.  However, if you search for the file name of a file that is in that zip, it will not return any results.  This is by default, and needs a slight adjustment on the IDOL index server.

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Posted in iManage/ FileSite, Technical | No Comments »

Recovering data from Microsoft Exchange 2007

Tuesday, November 15th, 2011

Recently, I ran into an issue where a piece of software that integrates with exchange had “merged” some of the user’s contacts resulting in many contacts going missing from the accounts.  There are various ways to resolve this from backups, and I’ll mention three in this post.  Due to the issues with this particular setup, I will only go into details for the third option which is what was done.

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Posted in Microsoft Exchange, Technical | No Comments »

FileSite: Emails that have no header information from import

Tuesday, November 8th, 2011

If you are migrating to, or have imported emails into FileSite, you may not have the header information imported from the email.  This can include the To, From, Sent Time, and Received Time.  Luckily, Autonomy has a utility to open the emails and import the header information, but it requires a decent amount of setup and testing prior to running.  You will need full access to SQL and the WorkSite server for this task.  You will also have to download and install the Resource Kit from Autonomy (available from their support site with login).

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Posted in iManage/ FileSite, Technical | No Comments »

Creating a ProLaw test environment

Wednesday, September 28th, 2011

When your firm is updating to a new version of ProLaw, you want to thoroughly test it before you put it into production.  You want to make sure any customizations you have made are not broken, all of your settings have come over, and any other important firm functionality works as expected.

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Installing a ProLaw Version Update

Wednesday, September 28th, 2011

This guide will explain how to update ProLaw from one version to the next.   In this example we will be updating a test copy of ProLaw (see previous blog post).  The steps and results are exactly the same for the live version.

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