Archive for the ‘Technical’ Category
« Older EntriesAutonomy IDOL Indexer does not index zipped file names by default
Thursday, December 15th, 2011
If you file a zipped archive, the name of the zip file as well as the zipped file’s contents are indexed. However, if you search for the file name of a file that is in that zip, it will not return any results. This is by default, and needs a slight adjustment on the IDOL index server.
Tags: autonomy, FileSite, idol, Indexer
Posted in iManage/ FileSite, Technical | No Comments »
Recovering data from Microsoft Exchange 2007
Tuesday, November 15th, 2011
Recently, I ran into an issue where a piece of software that integrates with exchange had “merged” some of the user’s contacts resulting in many contacts going missing from the accounts. There are various ways to resolve this from backups, and I’ll mention three in this post. Due to the issues with this particular setup, I will only go into details for the third option which is what was done.
Tags: Exchange 2007, mailbox, Recovery, recovery storage group, RSG
Posted in Microsoft Exchange, Technical | No Comments »
FileSite: Emails that have no header information from import
Tuesday, November 8th, 2011
If you are migrating to, or have imported emails into FileSite, you may not have the header information imported from the email. This can include the To, From, Sent Time, and Received Time. Luckily, Autonomy has a utility to open the emails and import the header information, but it requires a decent amount of setup and testing prior to running. You will need full access to SQL and the WorkSite server for this task. You will also have to download and install the Resource Kit from Autonomy (available from their support site with login).
Tags: Email, FileSite, header, import, missing
Posted in iManage/ FileSite, Technical | No Comments »
Creating a ProLaw test environment
Wednesday, September 28th, 2011
When your firm is updating to a new version of ProLaw, you want to thoroughly test it before you put it into production. You want to make sure any customizations you have made are not broken, all of your settings have come over, and any other important firm functionality works as expected.
Tags: prolaw, test
Posted in ProLaw Case Management, Technical | No Comments »
Installing a ProLaw Version Update
Wednesday, September 28th, 2011
This guide will explain how to update ProLaw from one version to the next.  In this example we will be updating a test copy of ProLaw (see previous blog post). The steps and results are exactly the same for the live version.
Tags: prolaw, Update
Posted in ProLaw Case Management, Technical | No Comments »
FileSite folder views in Outlook displaying incorrect column headers
Wednesday, September 28th, 2011
Occasionally the views applied to various FileSite document folders become corrupt and display the incorrect information for that type of document. An example would be email-style headers such as To, From, Sent, Received being the column headers for a folder that contains letters. This will limit what you are able to see.
Tags: columns, corrupt, FileSite, Outlook, View
Posted in iManage/ FileSite, Microsoft Office 2010, Technical | 2 Comments »
Verifying the WorkSite IDOL index database for missing or corrupt documents
Thursday, September 1st, 2011
If you are receiving search results that appear to not have documents you are sure should be there, moved your indexer to another server, or the Worksite DiffTool is not resolving missing document issues, this may assist support in tracking down your problem. To run a check on the database, new indexing and full-text searching will be paused, but explicit SQL searches such as doc number, author, client, etc will still work.
Tags: documents, FileSite, idol, search, searching, WorkSite, workspace
Posted in iManage/ FileSite, Microsoft Office 2010, Technical | No Comments »
Having inconsistent issues with a ProLaw User?
Thursday, September 1st, 2011
Occasionally a user’s ProLaw will behave inconsistently.  Inconsistent can mean anything from option buttons not showing up, view settings being corrupted or not staying with the users’ customization, or in a recent case for a back office user, she was unable to see the balance of the firm’s accounts. The box was there, but it was empty, not even showing “$0.0″ or an error, it was simply blank.
Tags: issues, prolaw, users, Windows
Posted in ProLaw Case Management, Technical | No Comments »
Access Dell OpenManage Server Administrator Console without Password
Tuesday, August 30th, 2011
As a Dell partner, we at Advanced Legal Systems manage quite a few Dell servers and other Dell hardware. Dell OpenManage Server Administrator (OMSA) is a very useful tool for troubleshooting hardware issues, configuring RAID, managing the embedded system management (ESM) log, for proactive system monitoring and much more.Â
Posted in Technical | No Comments »
FileSite: Emails on your Document Worklist
Wednesday, May 11th, 2011
While using FileSite and the Email Management Toolbar, some users find it helpful to have the emails that they file show up in the document worklist. This guide will explain how to enable the filed emails to be listed. The pre-requisites are Outlook 2007/2010 with EMM (Email Management Module) and FileSite installed, a FileSite Server with the Communication Server running and properly configured.
Tags: autonomy, document worklist, email filing, FileSite, WorkSite
Posted in iManage/ FileSite, Microsoft Office 2010, Technical | No Comments »