Archive for the ‘Microsoft Office 2010’ Category

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Default Time Entry Narratives When Using Send and Save Function in Outlook.

Monday, December 30th, 2013

When using ProLaw XII with the Outlook add-ins installed, you have the option to  add time entries to various functions in Outlook.  This can be done while profiling a document to Prolaw.  Once you enter the matter information, the time entry button is enabled.  Depending on your configuration and version, occasionally the time entry narrative will pre-populate with the notes from the document you are trying to profile.  This can be information such as email addresses or file names, and is not always wanted.

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Posted in Microsoft Office 2010, ProLaw Case Management | No Comments »

Outlook OSTs reaching max with SBS 2011?

Thursday, February 7th, 2013

We had a recent issue at a client where users were not getting their mail unless they closed Outlook and reopened it.  Upon searching, we found that some users were reaching the default limit of 50gb for their OST files.  This was strange since they had mailboxes that were well under 10gb.  Upon further inspection the only item that stuck out was the other connected accounts that you could not close, and were not listed on the accounts settings.

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Posted in Microsoft Exchange, Microsoft Office 2010 | No Comments »

Error or hang when opening documents from a Document search in ProLaw’s Events module

Friday, November 16th, 2012

If you are running ProLaw 11.x and Office 2010, you may occasionally experience this bug.  There may be an error in ProLaw along the lines of “unable to accept the drop” in the Events window.  This only happens with documents from the Events window, they work correctly when opened from the events tab in Matters.

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Posted in Microsoft Office 2010, ProLaw Case Management | No Comments »

Email Best Practices

Thursday, November 15th, 2012

USE THE BUILT-IN HELP
The most under-utilized feature of most software is their built-in Help function.  In the old days, you needed to be an engineer to even understand what the author was writing, but as technical writing has improved, the Help function is more user-friendly than ever.
If you want to know how a feature works or what a button does, when you hover over it in Outlook 2010 you will see a dialog that says “Press F1 for more Help.”  Pressing this will launch the generic Outlook Help where you can view getting started guide or simply search on the function you need more information on.
Typically searching the Outlook Help will be faster than asking someone else or searching on the internet for an answer.  It will also show you how to accomplish your task or find the buttons you are looking for with screenshots.

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Posted in Microsoft Office 2010, Outlook 2010 | No Comments »

7 Ways to Speed up and Maintain Your Windows Vista or Windows 7 Computer

Friday, September 28th, 2012

1.  Remove any spyware, malware, adware, trojan horses, & viruses.  These are all unwanted programs that can slow or stop your computer.  It is much better and easier to prevent these programs than it is to remove them, in severe cases the easiest, fastest, and sometimes only way to remove these programs is to reinstall the OS from scratch.  One way to guard against viruses, spyware, and other evil software is to use Microsoft Security Essentials.  It provides real-time protection for your home or small business PCs.  Microsoft Security Essentials is free and is designed to be simple to install and easy to use. It runs quietly and efficiently in the background so you don’t have to worry about interruptions or making updates.  For medium to larger businesses some good programs for this are Symantec Endpoint Protection, Kaspersky Lab: Antivirus software, McAfee, and others.

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Posted in Microsoft Office 2010, Technical, Windows 7, Windows Vista | No Comments »

VBA and Word: Searching for strings with non-alpha characters

Thursday, July 26th, 2012

I ran across an issue with a client regarding VBA code.  Client was searching for “Email:  user@firm.com” and replacing it with a different email address.  The code would not always find the whole string, or only replace some of the items.  In reviewing the code, the ultimate solution was simple to deploy.

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Posted in Microsoft Office 2010, Technical | No Comments »

Word VBA tips

Friday, June 1st, 2012

There are many law firms and businesses that utilize VBA in their Word templates for user forms or automation.  This post will show you some tips for using VBA in your templates.

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Posted in Microsoft Office 2010 | No Comments »

FileSite folder views in Outlook displaying incorrect column headers

Wednesday, September 28th, 2011

Occasionally the views applied to various FileSite document folders become corrupt and display the incorrect information for that type of document.  An example would be email-style headers such as To, From, Sent, Received being the column headers for a folder that contains letters.  This will limit what you are able to see.

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Posted in iManage/ FileSite, Microsoft Office 2010, Technical | No Comments »

Verifying the WorkSite IDOL index database for missing or corrupt documents

Thursday, September 1st, 2011

If you are receiving search results that appear to not have documents you are sure should be there, moved your indexer to another server, or the Worksite DiffTool is not resolving missing document issues, this may assist support in tracking down your problem.  To run a check on the database, new indexing and full-text searching will be paused, but explicit SQL searches such as doc number, author, client, etc will still work.

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Posted in iManage/ FileSite, Microsoft Office 2010, Technical | No Comments »

Have you ever received ProLaw Event reminders from past events?

Monday, June 27th, 2011

If you have ProLaw integrated with your Exchange server, you may have had event reminders emailed to you for past events.  This can be triggered through many different events, the most common being a new smart phone device syncing with a calendar.  This changes the “fingerprint” on the ProLaw event, and if Bi-Directional events are turned on, ProLaw thinks its new and emails all the people associated with that event!

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Posted in Microsoft Exchange, Microsoft Office 2010, ProLaw Case Management | No Comments »

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